“Sa nama na putu” Loyalty card

How to apply for an “Sa nama na putu” card?

You need to visit any NIS Petrol or Gazprom gas station, where you can buy a card for 180 dinars, after which you can immediately use it to collect bonus points. In order to be able to spend bonus points, you need to activate the card. You can activate the card online via the Card activation, in which case the card becomes active within 15 minutes or by filling in and signing the application form at the petrol station, in which case your card will be activated after the application form has been processed (within 7 to 30 days). You can also do it online, free of any charges, without going to the gas station, using your mobile phone. You need to install the Sa nama na putu mobile app. You can download the app from the Google Play or App Store.

How do I activate the “Sa nama na putu” card using the mobile app?

When you download the Sa nama na putu mobile app, the Home screen will provide two options for you: “I want a card” and “I have a card”. By clicking on the “I want a card” field, you will open a new form that requires the entry of personal data. After entering the data and clicking on the “Finish”, we will assign you a number for your virtual Sa nama na putu loyalty card. For the process to be completed, please enter the code you receive via an SMS in the field provided for the activation code. After that, your Sa nama na putu loyalty card will be activated successfully. Simultaneously, you will receive the number of your Sa nama na putu Loyalty Card via an SMS.

What benefits do I get by using the “Sa nama na putu” card?

For each purchase, the savings amount to up to 5.5 dinars per litre for the purchase of fuel or up to 3.5% of the bill for the purchase of anything from the additional product assortment. It is important to note that no bonus points are earned for purchasing cigarettes, TAG devices, magazines, daily newspapers, all kinds of recharges, laundry and vacuum cleaner tokens, products under the Spend&Get program and coupon collection programs with which a discount is calculated. For more on the benefits, follow the link: all benefits of the program.

How do I collect bonus points?

Within the program limit, every purchase of fuel, goods and services at NIS Petrol and Gazprom petrol stations with Sa nama na putu card earns a certain number of bonus points. It is important to note that no bonus points are earned for purchasing cigarettes, TAG devices, magazines, daily newspapers, all kinds of recharges, laundry and vacuum cleaner tokens, products under the Spend&Get program and coupon collection programs with which a discount is calculated.

Can the card be transferred to another person? Can users have multiple cards?

At the cardholder’s request, the card can be transferred to another user. Transfer of ownership requires a change to personal data on the card through My account, by writing to the official e-mail address info@sanamanaputu.rs or by calling the Call Centre number 08 0000 8888. The user can have multiple cards.

What needs to be done if a card is lost?

In case of loss or theft of the card, report the missing card to the toll-free Call Centre number 08 0000 8888, after which the card will be blocked to prevent card abuse. The owner of the program is not obliged to issue a new card to the user who has lost his/her card.

Is it possible to recover a lost card and collected bonus points?

If the card has been activated, you can submit a request for the transfer of collected bonus points and level from the lost card by calling the toll-free number of the NIS Call Centre on 08 0000 8888 or by writing to the e-mail address info@sanamanaputu.rs.

Is it possible to hold a virtual card in addition to the physical one?

No, it is not possible since the virtual card is only temporary and intended for the onboarding members of the Sa nama na putu Loyalty Program. The members of the Sa nama na putu Program who have previously activated the Sa nama na putu Loyalty Card on their mobile phone number are not allowed to activate the card using a mobile app.

Can a physically damaged loyalty card be used to collect/redeem bonus points?

You need to download the Sa nama na putu mobile app which will enable you to collect/redeem bonus points using the QR code.

Is it possible to use a virtual “Sa nama na putu” card at program partners' stores?

The virtual Sa nama na putu card cannot be used at the partners’ stores.

How can I keep track of how many bonus points I have collected?

There are two ways to track bonus points – through the My account  page, where you can track all data concerning your loyalty and through the Sa nama na putu mobille app.

Is it possible to change your original data?

You can change the data independently via the website My account and Sa nama na putu mobile app. You have two additional options at your disposal. The first is to call our Call Centre on the toll-free number 08 0000 8888, which is available 24 hours a day, and the second option is to send us an email specifying your card number and the data you want to be changed. You can write to us at one of the following e-mail addresses: info@sanamanaputu.rs or office@nis.eu.

What should I do if I find myself in a situation where I cannot spend the bonus points collected from the card when paying?

If your card is not activated, you can only use your bonus points after your card is activated, which you can do online via the Card activation page (activation takes about 15 minutes) or if you have not done so before, by filling out and signing the application form at the petrol station (the card will be active within 7 to 30 days, after the application form has been processed). The third way to activate the card is by calling the toll-free number of the Call Centre: 08 0000 8888. If you cannot spend the bonus points due to technical problems at the petrol station, you are required to pay the receipt by any other means of payment.

How long do bonus bonus points remain valid?

The bonus points must be spent within 3 years from the moment the transaction is recorded on the Sa nama na putu card. If you do not spend these bonus points in that time period, they are written off in favour of the Naftna industrija Srbije. If you do not use your Sa nama na putu card for three years of the last transaction, Naftna industrija Srbije reserves the right to exclude the card from the program.

Can a company have an “Sa nama na putu” card?

Sa nama na putu card is intended for individuals. A Gazprom corporate card is intended for companies, find out more about it here: Fuel card.

“Sa nama na putu” payment card has an additional feature - postponed payment

When can one apply for the “Sa nama na putu” card?

Currently, the application form for the issuance of the Sa nama na putu payment card can only be submitted at selected petrol stations. The list is provided here: List of petrol stations.

How long does it take to process an “Sa nama na putu” payment card application form?

It takes between 5 and 10 days, but it should not take longer than 2 weeks.

Is it possible to apply for a payment card online?

At the moment, it is possible to submit an application form only at selected NIS Petrol or Gazprom petrol stations.

What are the monthly maintenance costs for a payment card?

The monthly card maintenance cost is 99 dinars.

If the application form for a payment card cannot be processed, what may be the reason?

The credit product approval process involves the evaluation of the client’s creditworthiness and assessing whether the client meets the criteria defined by the credit policy of Sberbank Srbija ad Beograd. Your Application form for payment card issuance and use will be processed if it meets all the necessary criteria defined by the credit policy of Sberbank Srbija ad Beograd.

What fuels can be paid with a payment card?

You can use the card to pay for all types of fuels, products and services we offer. It is important to remember that you cannot earn bonus points for the purchase of certain products. For example, you can pay for cigarettes with the Sa nama na putu card but you cannot collect bonus points for this purchase.

Can I have a payment card if I am unemployed?

Employment is not a condition for approving the Sa nama na putu payment card application. The basic criterion for approving a payment card is credit history and status according to the credit bureau.

Is the entire amount of debt repaid at once?

You are obliged to settle min. 10% of the total amount spent or a minimum of 1000 RSD if 10% of the total debt is lower than 1000 RSD. We recommend that the spent amount is settled in full as otherwise, interest on the rest of the outstanding debt accrues in the amount of 2.4% per month.

How do I settle my debt?

You can settle the debt for the previous month by the 15th day of the current month, by transferring fund from the bank account to the account stated in the bank account statement. You will receive a bank account statement every month by e-mail. Debt can be settled via e-banking or an m-banking account you hold with your bank; at the post office or bank or by making a payment at any NIS Petrol and Gazprom petrol station. It is important to know that the repayment of debt at NIS Petrol and Gazprom petrol stations is possible only in cash (it is not possible to make a payment with payment cards).

Can I settle my account using the QR code from the Sa nama na putu mobile app?

For the time being, it is not possible to settle the debt using the QR code.

Can I buy with a payment card anywhere?

Currently, you can use the payment card exclusively for the purchase of fuel and other products and services at NIS Petrol and Gazprom petrol stations. It is not possible to use the payment card for purchases outside of the NIS Petrol and Gazprom petrol stations or to withdraw cash at ATMs.